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Measurement gets a bad rap! In business, measurement can be used to solve problems and help companies perform better, but one of the most frequent uses of measurement is to identify performers who aren’t measuring up. What I have seen over my many years is that while clients think they understand measurement, there is a lot they don’t understand including how to use it to improve company, employee, and individual performance. The following is adapted from my management classic, Bringing Out the Best in People, and gives you what you need to know about how to effectively use measurement.
I’m sure I don’t have to sell you on the importance of measurement in business. In business, we have to keep score. But measurement used to set the occasion for positive reinforcement has benefits that you may never have imagined. More than keeping score, measurement can help you significantly in your efforts to bring out the best in people.
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