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Managers can’t be everywhere all the time. So an important part of providing positive reinforcement to keep desired behaviors going is to build it into the work. This is referred to as natural reinforcement—the non-mediated, immediate things that strengthen behavior. Watch as we discuss how to build critical work habits from sources other than your manager and how customers, peers and the work itself can play a role. Learn why an important part of a manager’s job is to notice small, incremental improvements and help people see the impact they have on the people and the work around them.
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