Bryan Shelton

Want to Build Discretionary Effort? Focus on Building Rapport

25 Nov 19 Bryan Shelton Motivation

Think of discretionary effort as the more in the “I got more” GEICO commercials. Discretionary Effort is defined as performance that is above and beyond the minimum requirements of a job. ... Read More
Bad Rules Are Getting in the Way of Your Good Leadership

23 Aug 19 Bryan Shelton Leadership

Language is truly a double-edged sword. Language allows us to cooperate, plan, coordinate, describe the future, talk about the past, and it even allows us to describe interactions between the... Read More
Are You Developing Successful People?

07 Jun 19 Bryan Shelton Behavior

We have all heard of the Peter Principle—“Observation that in an organizational hierarchy people tend to rise to "their level of incompetence." Thus, as people are promoted, they become progressively... Read More
Earning the Right to Coach

16 Apr 19 Bryan Shelton Leadership

When it comes to developing employees and improving performance, coaching and delivering feedback are critical actions for achieving desired results. In fact today, most organizations expect their... Read More
Are You a Reinforcement Creator or Killer?

20 Nov 18 Bryan Shelton Leadership

Most of us have had the opportunity to work under great, and unfortunately not so great, leaders. More than likely when you worked with great leaders you delivered high levels of discretionary effort... Read More
The Poisoned Cue: How Management Practices Could Be Affecting Your Employees

21 Aug 18 Bryan Shelton Engagement

In one of my recent blogs, Leaders Can Make or Break Engagement, I provided concrete steps leaders can take to move from managing to coaching. This topic proves to be a very important one so it... Read More
Leaders Can Make or Break Engagement: Moving from Managing to Coaching

26 Apr 18 Bryan Shelton Engagement

In Gallup’s most recent State of American Workplace Report, they indicate that only one-third of the American workforce is actively engaged in the organization that employs them. An even more... Read More
Creating Alignment With Consequences

22 Jun 17 Bryan Shelton Engagement

The science of behavior has much to teach us about how to improve performance and create a more engaged culture. One of the key teachings from the science is that precise application of... Read More
Sustainability in Your Process Improvement

08 Mar 16 Bryan Shelton Behavioral Lean

Lean and Six Sigma are very useful tools for process improvement initiatives with the intent of reducing waste and variability in work processes and the product. These reductions can lead to a... Read More
I was going to give you feedback but…

30 Apr 15 Bryan Shelton BehaviorLeadership

How a leader provides feedback is one of those distinguishing factors between being a leader by title and being a truly effective leader. The delivery of frequent feedback allows for continuous... Read More