The Client Commitment

Our clients expect and deserve the best

As a company, we are dedicated to helping our clients achieve and maintain high levels of individual and organizational performance. In doing so, each and every one of us at ADI is committed to delivering high-quality services. We regularly evaluate our own actions and seek input from our clients as to how we are doing.

Our commitment is exemplified by:

Customer Focus

We stand by the value of our services and regularly elicit and act upon client feedback and performance data. We conduct ourselves in a manner that allows our clients to report delight with our services, and we seek regular evaluations of both the outcomes of our interventions and the professionalism of our staff.

Measurable Impact

We track and monitor our impact and that of the initiatives we are contracted to achieve to ensure that we deliver the dollar value and the performance change our clients seek.

Sustainability

Long after ADI is gone, our clients have the clarity and confidence to build and sustain strong habits of decision-making, managed expectations, and targeted action that become part of the way work is done in the organization

Excellence

ADI delivers service excellence as measured by our clients, operational excellence as is reflected in the client’s process and financial metrics, and employee excellence as is demonstrated by a client workforce with the skills and motivation to accelerate sustainable performance.