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Client Perspective: Rich Gold, M&T Bank

Rich Gold, M&T Bank

Watch as Rich Gold, President and Chief Operating Officer of M&T Bank, discusses how his organization moved away from a focus on the performance appraisal process to one of building a system for managing people performance.

By implementing a behavioral approach to the employee engagement process, M&T Bank has realized a complete transformation and has created a new way of managing its people.

For more on M&T Bank’s story, read The Precision Leadership® Survey: Not Just Another Yardstick for M&T Bank and Premier Bank Yields Better Results.