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Building a Culture that Supports Your Values
Think about the last time you went to a restaurant, shopped for clothing, or communicated with a service provider’s support line. What was your...
Engaging Employees with a Beginner’s Mind
Inspiring employees to engage in the behaviors that bring the most value to the customer is quite possibly the most essential leadership activity in...
Pinpointing, Objectivity and Achieving Alignment
It is not uncommon to hear from clients that learning a few principles and tools from behavioral science can be a life-changing experience. The...
