Behavior Change is Risky Business

All projects and change efforts involve behavioral risk. They require people to start doing some things or to do things differently. When sustained behavior change is a requirement, those responsible…

The One Thing Managers MUST Know to be Effective

It is quite likely that even the best MBA programs in the world are missing out on preparing their candidates with the one thing that will ensure they enter the real world with proven, effective…

Increasing Meaningful Behaviors Part 2

Based on the positive response to my blog on Increasing Meaningful Behaviors, I thought it worthwhile to extend the discussion. As you now know, values can play an important role in our lives…

Increasing Meaningful Behaviors

For most of us in the US and for many throughout the world, our lives have been turned upside down by stay-at-home orders. We’ve lost access to many of our favorite places to spend our time.  …

3 Ways to Stay Connected and Focused

It is hard to concentrate right now. Really hard. Kids at home, breaking news lighting up our phones every few hours, concerns over family and friends, supply chain disruptions, stock market worries……

5 Tips for Supporting Teens With Online Learning

We have all been hearing about the home-schooling struggles of parents of younger school-age kids. The fact that my kids are 17 and 19 is one of the things I feel grateful for during this time of…

Want to Build Discretionary Effort? Focus on Building Rapport

Think of discretionary effort as the more in the “I got more” GEICO commercials.  Discretionary Effort is defined as performance that is above and beyond the minimum requirements of a job. …

Telling People What to Do Rarely Works!

“I told you to do it this way.” “Weren’t you in the training where we learned how to do this correctly?” “Why do you keep doing this?” “I thought I was clear about how I wanted this done.” Anyone…

Shaping That Inner Voice

A topic that often comes up while discussing behavioral consequences with leaders is that of self-consequences. In other words, can a person provide consequences to themselves for their own behavior…

The Secret to Managing Across Generations

Let’s face it, today’s workforce looks very different than those of the past—especially if you're a manager. It is now very common for employee groups to extend across many generations, making…

Are You a Reinforcement Creator or Killer?

Most of us have had the opportunity to work under great, and unfortunately not so great, leaders. More than likely when you worked with great leaders you delivered high levels of discretionary effort…

Behavior For The Heart

About 11 years ago, my father underwent successful open-heart surgery at age 74. The surgeons completed a triple by-pass and valve replacement. My family and I learned that among the many profound…

Resolution Solutions for the New Year

“My New Year’s resolution is to quit procrastinating . . . I’ll start tomorrow.” Unfortunately, that’s the dead-end road that a majority of our resolutions take. Most of us are familiar with Albert…

Does your job add meaning to your life?

While preparing for a talk to a safety audience, I ran across several videos by Paul O’Neil, former President of Alcoa, about why safety was his number one priority in managing the company.  He…

Does Recognition Make You “Over-Confident”?

We have just signed a new lease for our offices and as such, I am moving spaces.  As I started going through my “stuff” I ran across many articles that I previously put aside that I thought…

Paying Criminals Not to Get Caught?

At the US Open in 1925, golfer Bobby Jones called a penalty on himself, a penalty that no one saw. That one stroke caused him to lose the tournament.  When people began to praise him for his…

Seven Tips for Retaining Your Talent

Attracting and keeping your best performers continues to be not only a smart business decision but a very strategic one that all companies invest in. While some believe attracting talent is the first…

Love and Rock Climbing: A Shaping Story

Shaping is a powerful tool for teaching any new skill.  Although most shaping of our behavior is done inadvertently, people who use this process purposefully are better coaches and leaders who…