Culture Change is Continuous

Once upon a time, organizations treated culture change like any number of other corporate initiatives:  There were project plans, timelines, communication strategies, and roll-outs. …

Are You Developing Successful People?

We have all heard of the Peter Principle—“Observation that in an organizational hierarchy people tend to rise to "their level of incompetence." Thus, as people are promoted, they become progressively…

Stop The Meeting Madness

Who wouldn’t say that meetings suck up hours of potentially productive work time? Let’s face it, there are just too many meetings and most are just too long! For those who feel like their meetings…

You Own the Culture

Do people change culture, or does culture change people? When I meet with a group of leaders, I often begin with this question. It’s a fun question for groups to wrestle with, and inevitably, they…

Earning the Right to Coach

When it comes to developing employees and improving performance, coaching and delivering feedback are critical actions for achieving desired results. In fact today, most organizations expect their…

5 Leadership Tips for Managing Conflict

The ability to productively resolve conflict in the workplace is a necessary people management skill for leaders. Organizations require collaboration among employees to effectively meet their goals,…

The Secret to Managing Across Generations

Let’s face it, today’s workforce looks very different than those of the past—especially if you're a manager. It is now very common for employee groups to extend across many generations, making…

4 Steps to Increasing Employee Engagement: Linking Contribution to Impact and Meaning

How do you encourage employees to think like owners, to take initiative, to participate, to follow through, and contribute to the growth and success of your organization each and every day? This is…

Eliminating Rare Errors: Sleeping Air Traffic Controllers Are Just the Tip of the Iceberg

Several years ago it was reported that an air traffic controller deliberately made his bed and slept in it while on duty at a Tennessee airport. I am sure many people think that was an isolated…

Are You a Reinforcement Creator or Killer?

Most of us have had the opportunity to work under great, and unfortunately not so great, leaders. More than likely when you worked with great leaders you delivered high levels of discretionary effort…

Behavior For The Heart

About 11 years ago, my father underwent successful open-heart surgery at age 74. The surgeons completed a triple by-pass and valve replacement. My family and I learned that among the many profound…

Hear No Evil: Yes-Men Leadership

Leadership requires confidence in one’s ability to make good decisions. Yet that confidence does not guarantee quality in the decision making. Sometimes confidence isn’t well founded. The dark side…

The Art of Teaching People to Recognize Their Best

When I was in college, I worked in a food distribution warehouse loading trucks. It was backbreaking work. We would load five trailers per day—each load weighing about 25,000 pounds! We loaded the…

Tapping into Employee Behaviors with Exponential Impact

Every business goal is driven by human behavior. It follows then that your employees’ performance—their behavior and results—is the most important output of your role as a leader. Considering that…

At Risk Behavior: When Unsafe Conditions Stare You in the Face

No, the image above is not an iStock photo nor one taken from a safety magazine. This is a live action shot I took from the window of a hotel where I was conducting a Safety Leadership workshop for a…

The Poisoned Cue: How Management Practices Could Be Affecting Your Employees

In one of my recent blogs, Leaders Can Make or Break Engagement, I provided concrete steps leaders can take to move from managing to coaching.  This topic proves to be a very important one so it…

The Truth About Building Habits: No You Don't Have to Do This Forever

Many times in the course of working with clients, they hit a point of realization about using a scientific approach to behavior on the job, and it sometimes sounds like this: “You mean I have to…

Technology and Behavior Around the Office Coffee Machine

An office familiar to me has for many years generously provided coffee packets to its employees as a benefit. One selects their particular type from a large assortment, inserts it into the machine…