Brian Molina, Ph.D.
Browse by our authors.
Caution—Don't Try This At Home
In my experience, mistakes can be our greatest teachers under two conditions. We must take the time to understand both why they happened, and how to change our behavior to prevent repeating them. I’d…
Be Mindful of Your Messaging
The messages and communications that leaders send to employees, particularly those on the frontline, are critical. A well put message can boost morale, inspire engagement, and improve relationships…
Improvement Discontinued
The signs of an impressive continuous improvement (CI) culture were plentiful. Walls of the common areas were adorned with A3 problem solving papers and visual management boards were scattered across…
