Leading a Return to the Office Without Losing Your Team

While some organizations have been able to fully embrace a remote model, most have grappled to varying extents with a return to in-person work. The process of trying to get employees back into the…

Four Reasons Lean Initiatives Fail and How Leadership Can Help

It’s been estimated that at least 60% of continuous improvement initiatives fail to achieve their desired results. In reaction to lackluster results, I’ve seen budget cuts, SME resignations, training…

Is the Broken Performance Review Worth Fixing?

Relying on annual performance reviews to measure and motivate employees generally does not work. This enduring truth and some of the underlying reasons were highlighted in an article from the Spring…

Will This Behavioral Stuff Work With My Kids Too?

A reoccurring question I get while facilitating in-person workshops is whether the strategies and tactics discussed in class can be applied to other settings—be it spouse, kids, or family dog. While…

Caution—Don't Try This At Home

In my experience, mistakes can be our greatest teachers under two conditions. We must take the time to understand both why they happened, and how to change our behavior to prevent repeating them. I’d…

Be Mindful of Your Messaging

The messages and communications that leaders send to employees, particularly those on the frontline, are critical. A well put message can boost morale, inspire engagement, and improve relationships…

Improvement Discontinued

The signs of an impressive continuous improvement (CI) culture were plentiful. Walls of the common areas were adorned with A3 problem solving papers and visual management boards were scattered across…